Overview:
- Diversely skilled, well organised, highly educated, training and IT professional.
- IT Professional (7+ years): including technical support; training and system administration; and hardware support. Completing last subject of Bachelor of Information Technology from La Trobe University
- Educator/Trainer (7+ years): committed to providing positive training experiences for clients with clear, meaningful feedback; motivating them to achieve tangible results. Mentored many students from beginning to completion of their studies.
Education:
Bachelor of Information Technology - La Trobe University.
| In progress, expected completion 3rd qtr 2024
Certificate IV Training and Assessment (TAE40116) - ITT Academy Australia.
| Completed May 2020.
Diploma of Education Support (CHC51308) - Linx Institute.
| Completed May 2015.
Master of Teaching - University of Western Sydney.
| Completed July 2013
Bachelor of Music - University of Western Sydney.
| Completed November 2011.
Employment:
Server/Data center Technician - IBM.
| Oct 2020 - Aug 2024
- Server building and maintenance for IBM Cloud.
- Monitoring of systems and tickets for customer support.
- Effective completion and updating of project work and documentation.
IT Trainer & Assessor - Upskilled Pty Ltd (Registered Training Organisation).
| June
2018 - May 2021
- Training and assessing students in an online environment.
- Student tracking and management including monthly progression and support contact.
Student Support Officer - Upskilled Pty Ltd (RTO).
| June 2017 - June 2018
- Responding to queries, providing technical support and quality customer service to students via email and phone.
- Relationship management, complaint handling and progression tracking.
Trainer & Assessor, IT Support, System Administrator - Linx Institute (RTO).
| March
2015 - April 2017
- Learning Management System administration - enrolling students, managing courses and content on Canvas LMS platform.
- Marking assessments, student advice and mentoring.
- On-site technical student and staff support.
Casual Teacher - NSW Department of Education and Communities.
| Feb 2013 - Feb
2015
Skills:
- Training and Education
- IT Support
- Computer Hardware
- Servers
- Java
- Windows
- Mac OSX
- Microsoft Word/Google Docs
- Microsoft Excel/Google Sheets
- Excellent communication
- HTML
- CSS
- Networking, CISCO
- System Admin
- Virtualisation
- Linux
References:
Please contact me for reference list
Personal Interests:
- Playing Guitar
- Singing
- Performing and theatre
- Song writing
- Technology
- Yoga
- Web Development
- Reading
Contact Me:
email: