Richard Mills Headshot

 Richard Mills


[email protected]

 Overview:

  • Diversely skilled, well organised, highly educated, training and IT professional.
  • IT Professional (7+ years): including technical support; training and system administration; and hardware support. Completing last subject of Bachelor of Information Technology from La Trobe University
  • Educator/Trainer (7+ years): committed to providing positive training experiences for clients with clear, meaningful feedback; motivating them to achieve tangible results. Mentored many students from beginning to completion of their studies.

 Education:

Bachelor of Information Technology - La Trobe University.
| In progress, expected completion 3rd qtr 2024

Certificate IV Training and Assessment (TAE40116) - ITT Academy Australia.
| Completed May 2020.

Diploma of Education Support (CHC51308) - Linx Institute.
| Completed May 2015.

Master of Teaching - University of Western Sydney.
| Completed July 2013

Bachelor of Music - University of Western Sydney.
| Completed November 2011.

 Employment:

Server/Data center Technician - IBM.
| Oct 2020 - Aug 2024

  • Server building and maintenance for IBM Cloud.
  • Monitoring of systems and tickets for customer support.
  • Effective completion and updating of project work and documentation.

IT Trainer & Assessor - Upskilled Pty Ltd (Registered Training Organisation).
| June 2018 - May 2021

  • Training and assessing students in an online environment.
  • Student tracking and management including monthly progression and support contact.

Student Support Officer - Upskilled Pty Ltd (RTO).
| June 2017 - June 2018

  • Responding to queries, providing technical support and quality customer service to students via email and phone.
  • Relationship management, complaint handling and progression tracking.

Trainer & Assessor, IT Support, System Administrator - Linx Institute (RTO).
| March 2015 - April 2017

  • Learning Management System administration - enrolling students, managing courses and content on Canvas LMS platform.
  • Marking assessments, student advice and mentoring.
  • On-site technical student and staff support.

Casual Teacher - NSW Department of Education and Communities.
| Feb 2013 - Feb 2015

 Skills:

  • Training and Education
  • IT Support
  • Computer Hardware
  • Servers
  • Java
  • Windows
  • Mac OSX
  • Microsoft Word/Google Docs
  • Microsoft Excel/Google Sheets
  • Excellent communication
  • HTML
  • CSS
  • Networking, CISCO
  • System Admin
  • Virtualisation
  • Linux

 References:

Please contact me for reference list

 Personal Interests:

  • Playing Guitar
  • Singing
  • Performing and theatre
  • Song writing
  • Technology
  • Yoga
  • Web Development
  • Reading

 Contact Me:

email: [email protected]